H.I.S. Ranked No. 1 in 2026 JCSI Customer Satisfaction Survey -Travel Industry Sector-
H.I.S. Co., Ltd. (HIS), parent company of H.I.S. Americas Inc. is pleased to announce that it has been ranked No.1 in the 2026 JCSI (Japanese Customer Satisfaction Index) survey for the Travel Industry Sector. This survey is conducted by the Service Productivity & Innovation Conference for Satisfaction (also known as SPRING) under the Japan Productivity Center. This marks the second time HIS has achieved top placement, following 2024.
JCSI survey is one of Japan’s largest customer satisfaction evaluations, assessing around 400 companies and brands across more than 30 service sectors to visualize customer experience and quality. In this latest survey, HIS secured the No. 1 ranking in four out of six core metric below:
Customer Satisfaction: Overall satisfaction with the services received.
Perceived Value: Satisfaction relative to price and overall cost-performance.
Recommendation Intent: Likelihood of recommending HIS services to others.
Customer Loyalty: Intention to continue using HIS for future travel needs.
In addition, HIS achieved 2nd place in the "Emotional Impression" index, which measures memorable or extraordinary travel experiences. Guided by our corporate purpose, " Unleashing the Excitement (Kokoro-Odoru) " HIS remains dedicated to providing unforgettable journeys, extraordinary moments, and exceptional service. We will continue to elevate our hospitality standards to deliver seamless, safe, and inspiring travel experiences for customers across North and South America, Japan, and worldwide.
— About H.I.S. Americas Inc. —
H.I.S. Americas Inc. is the U.S.-based subsidiary of H.I.S. Co., Ltd., one of Japan’s leading travel and tourism companies with a global network of 136 offices across 104 cities in 54 countries and regions worldwide. Headquartered in California, H.I.S. Americas operates a wide range of travel-related businesses across North America, including leisure and corporate travel services, destination management, transportation, food and beverage operations and tourism-related ventures.
Beyond traditional travel services, H.I.S. Americas actively promotes open innovation through collaboration with startups, technology companies, and industry partners. The company is focused on creating next-generation travel experiences through emerging technologies such as AI, XR (Extended Reality), and advanced mobility solutions. Notable initiatives include the development of XploreRide, an immersive XR-powered sightseeing experience, and partnerships in areas such as sustainable transportation, hospitality technology, and customer experience innovation. Through its commitment to innovation, sustainability, and customer-centric experiences, H.I.S. Americas continues to help shape the future of travel and tourism.
